Frequently Asked Questions

How quickly will I receive my order?

We dispatch orders within 1-2 days following receipt of payment. Depending on your location delivery times vary. Domestic (UK) orders take 1-3 days. European orders 5-7 days and the rest of the world 7-10 days. These are guidance and delivery times may vary. Please see our full shipping policy here.

How are your orders packaged ?

All parcels are sent with the items you ordered, any free samples we may choose to include and nothing else. No paper invoice is included with your order and it is sent professionally packaged and in a plain parcel.

What countries do you ship to ?

We ship to most countries! When placing an order you find your country is not on our list please do not hesitate to get in contact and we will do our best to ship an order to you.

Are your products legal in my country ?

All products we offer are legal in the U.K.  We will not knowingly send any product that may be illegal in another jurisdiction.  It is your responsibility to ensure you are not importing items that are not legal in your own country and we ask you to check before placing an order if unsure.

What is your return policy?

Please see our return policy here.

What are your terms of service?

You can view our terms of service here.

What payment methods do you accept ?

Credit/debit cards via Shopify.

Bank Transfer: For domestic transfers via BACS.

Wise: If you are an international customer and would like to send a bank transfer we have a Wise account that presents a cost effective way of sending your payment.

Cash in the post: We can accept cash payments, these are sent at your own risk. We ask that you send payment in GBP and only notes, rounded up if necessary.

Crypto currency: This payment option will be available shortly.

Do you offer any advice on the use of your products?

No.  Whilst we may present information related to traditional and contemporary use of many of our botanical products (via our website) we emphasise that we offer all our products without a prescription for any particular use.  Information presented on this website is for educational purposes only and should not be used as treatment advice.  We suggest consulting your GP or a qualified herbal practitioner before embarking on any herbal treatment plan.

Are your products organic?

Products carrying organic certification will be noted on the product page. All products we offer will be non GMO and we take care to ensure we only stock products that are grown without the use of chemicals harmful to people and planet.